I understand that life happens and plans sometimes change. Your appointment time is reserved specifically for you, and I value both your time and mine. To keep scheduling fair and allow me to give each client my full attention, the following cancellation and rescheduling policy applies.

Cancellations & Rescheduling

Appointments canceled or rescheduled more than 24 hours before the scheduled appointment time may be rescheduled without a cancellation fee.

The new appointment must take place within three (3) days of the original appointment date and is subject to availability.

If we are unable to find a mutually available appointment time within that three-day window, 50% of the original service fee will be refunded, and the remaining 50% will be retained as a cancellation fee.

Cancellations or rescheduling requests made within 24 hours of the scheduled appointment time will be charged the full service fee and are non-refundable.

The 24-Hour Cutoff

The 24-hour cancellation window is a firm cutoff. Once your appointment is within 24 hours of its scheduled start time, it is considered a late cancellation and the full service fee applies.

This policy applies even if your cancellation or rescheduling request is made only shortly after the 24-hour deadline. There is no grace period or extension to the cancellation window.

I value both your time and mine, and maintaining a consistent cancellation policy allows me to reserve time fairly for every client. I appreciate your understanding and respect for this boundary.

Missed Appointments & No-Shows

Missed appointments and no-shows will be charged the full amount of the scheduled service and are non-refundable.

Because your appointment time was reserved specifically for you, missed appointments cannot be credited toward a future service.

A no-show may also result in the loss of future booking privileges. I reserve the right to decline future appointments following a no-show, particularly in cases of repeated missed appointments or failure to communicate.

This policy helps protect the time reserved for each client and allows me to maintain a reliable and respectful schedule.

Late Arrivals

There is no grace period for late arrivals. Your appointment begins and ends at the originally scheduled time.

If you arrive late, your appointment will still end at the scheduled time, and the full service fee will apply. Depending on how late you arrive, there may not be enough time remaining to complete the scheduled service.

Emergencies & Unexpected Circumstances

I understand that true emergencies and serious unexpected circumstances can happen.

Exceptions may be considered for circumstances such as hospitalization, a serious medical emergency, a death or serious emergency involving an immediate family member, or another significant and unforeseen event that reasonably prevents you from attending your appointment.

Emergency exceptions are considered on a case-by-case basis and are not guaranteed.

Refunds

Once a scheduled service has begun, the service fee is non-refundable. Completed services are also non-refundable.

If I need to cancel or reschedule your appointment, I will make every reasonable effort to provide as much notice as possible and arrange another appointment time.

If I am unable to provide a service that you have already paid for, I will work with you to reschedule the service or provide an appropriate refund for services not performed.

Complimentary Follow-Ups

Some services include a complimentary follow-up appointment. Complimentary follow-ups are included as part of the original service and have no separate cash or refund value.

Complimentary follow-ups are also subject to the cancellation, rescheduling, late-arrival, and no-show policies described above.

A Note About Your Appointment

I set aside your scheduled time specifically for you so I can be fully present and prepared for the support you need. Keeping these policies consistent helps me protect that time while offering the same consideration to every client.

Thank you for respecting the time reserved for your appointment and providing as much notice as possible when a change is needed.